Position Description
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Our world is a world of change.Our organization is built by people and great collaboration. We believe in the advantage of a safe working environment and a diverse organization. Together we create a workplace that brings out the best in everyone. We are driven by the idea that with imagination, a curious mindset and technological innovation, we will together lead the way towards developing a world that is cleaner, smarter and more connected.
We believe in a sustainable future, and with the global construction industry as our arena, we work together with all our customers to turn this belief into a reality for people everywhere, every day. This will require that we work together with a clear intent to continuously grow bot our business and our people, by balancing all our costomers’ needs and always in line with our view on people and our philosophy
Do you want to be a part of building the world we want to live in?
We are looking for a Operation Specialist to work with Finance & Operation team, responsible for processing, monitoring and settlement of loans/lease including performing retail activation, customer contract and documentation cycle management and continuous process improvement to ensure effective and centralized control of loan/lease operations activities.
This position requires high ethical standards, strong technical ability, team ethic, business acumen and thorough understanding of financial services.
Key responsibilities:
- Customer contract information in the contract management system (CMS) and ensure all contracts are properly set up in the contract management system with a high level of accuracy and speed.
- Ensure timely, accurate and professional response and resolution to inquiries from customers.
- Responsible for coordination with Credit/Sales and Accounting to ensure appropriate reconciliation.
- Responsible for document verification, scanning, filing and management by monitoring in/out documents
- Dispatch confirmation letters to customers.
- Responsible for management and settlement of direct debit (KFTC) and virtual account
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Perform Contract Modification and End of Term services including early termination and natural maturity.
Competence and qualifications:
- Minimum 2years’ working experience in financial services industry
- Experience in customer services (call center)
- Working experience at a captive financial company preferred
- Excellent organizational skills, with the ability to prioritize and work effectively on multiple tasks in a fast paced and demanding environment.
- Customer Service and Quality focused, with proven process improvement skills.
- Effective written and verbal communication skills.
- Computer literate in MS Office
Who are you? We don’t know yet - our values are Trust, Passion, Change, Performance and Customer Success. If they light your inner fire, you might be the next player in our team.
It is only together we can create a sustainable and successful business. If you have the capabilities to involve, motivate and engage others then we are certain that you would be a great asset to our team.
About us
The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.
At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Greensboro, North Carolina, USA and serves Volvo Group customers and dealers in more than 50 markets
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