About Deutsche Bank
Deutsche Bank is Germany’s largest bank, the strongest and most stable economy in Europe. It operates in 59 countries and has a customer base in no less than 150 countries. Globally, the bank has 21 million customers spread across its three main activities: Corporate Bank, Investment Bank and Private Bank.
In Belgium, Deutsche Bank is active in Corporate & Investment Banking and is particularly recognized to be a major player in the Wealth Management and Private Banking market. In that domain, our mission is to understand the unique needs of our private clients, to best protect and develop their wealth according to their personal objectives, and to translate the global markets expertise of the group Deutsche Bank into proactive and relevant advice.
Based in Belgium, you are part of very committed and results-oriented team and you work in a truly international environment with colleagues located all over Europe (Germany, Italy, Spain, Switzerland, UK, Luxemburg…) but also in other parts of the world (Middle East, US, Asia,…).
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Job Mission
We are looking for a Client Support Assistant to support the Private Bankers and Investment Managers in the day-to-day servicing of clients through processing transactions, resolving account/payment problems and providing all round operational support. The role will sit in a centralized team reporting to a local manager.
Key Accountabilities
- You handle general inquiries from clients and assist Private Bankers in all aspects of client services to ensure clients’ needs are met and ensuring a high level of client satisfaction, therefore contributing to client retention
- You take ownership of all administrative aspects of a client relationship, including account opening and closing, valuations and other client related documentation, operational account problems. You coordinate marketing events invitations to support Private Bankers
- You assist in the account opening and closing process, ensuring that the proper documentation is obtained in line with AML requirements
- You take and execute clients’ orders, including but not limited to money market, securities and FX spot transactions; check appropriateness/suitability where required
- You process and follow-up to completion of all client payment instructions in a professional and timely manner relating to both internal and external requests; including call backs, signature verification, balance checks, instruction input and record keeping; critically assessing the transaction behavior and keeping the RM informed for AML purposes
- You uphold regulatory and compliance policies / procedures to mitigate risks; ensure that the Bank is protected, including ensure stipulated regulatory requirements needed to perform this role are met (such as CPT requirement, attending anti-money laundering training, etc.)
- You develop good understanding of the governing regulatory framework, including but not limited to applicable confidentiality/secrecy/data protection regulations and cross border rules where relevant
- You foster strong working relationships with other key departments in the bank
- You act within professional, legal and ethical boundaries and guidelines, observing all internal and external compliance regulations and code of ethics and conduct, flagging and managing reputational risks and conflicts issues
Key Profile
- You demonstrate relevant industry experience of minimum 5 years in a sales support position, with a genuine interest in Private Banking
- Strong team player, also able to meet tight deadlines and multi-task
- Self-motivated and goal orientated or proactive with a ‘can do’ attitude
- Excellent communication skills and strong interpersonal skills with a flexible approach
- Able to work in a high paced environment under pressure
- Meticulous, methodical and concise, with a strong attention to detail
- Client-oriented and solution-oriented
- Professional integrity
- Someone with high service standards and attitude, and an open mindset
- Eager to contribute to improvement of our processes
- Fluent (written and oral) in Dutch, knowledge of French and/or English is a plus
- The position is based in Brussels, but you are willing to work 1 day per week from our Advisory Center in Antwerp or other locations.
We offer you
❏ A young, dynamic and innovative working environment
❏ An interesting and extensive range of tasks in a client segment strategic to Deutsche Bank
❏ An attractive remuneration package (meal vouchers, hospital insurance, group insurance, cafeteria plan, etc.)
❏ A corporate culture where values such as customer focus, integrity and partnership are central
❏ An environment in which you are encouraged to share your opinions and concerns (speak up-culture)
❏ A flat organisational structure with close collaboration and open communication with management and between departments
❏ A wide range of courses via Connect2Learn
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
