Service Deliveries:
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Support the measurement and delivery of service levels and SLA/KPI targets
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Provide operational and management support on credit management, collection management, including debt and dispute issue resolution, ME reporting and reconciliation including open AR clearing, and bad debt and provision analysis.
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With customer focus mindset. Engages & interacts proactively within Finance, Commercial, OTI, 3rd party Service Providers to ensure accurate accounting, and financial reporting. Resolve escalated issues and disputes diligently.
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Maintain good relationship with key stakeholders including OTI in resolving billing and debt issues including reconciliation; Ensures productivity, continuous improvements and seamless service
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Support tool/system implementation; Actively initiate and participate in improvements to sustain a highly effective and efficient process and realize cost reduction opportunities including areas to standardize processes to optimize investments made in global ERP/SAP systems and financial services.
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Proactively challenge the Status Quo, making fact-based recommendations.
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Supports any transitions and knowledge transfer activities, monitoring deliverables and timelines.
Manage day-to-day activities:
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Process incoming payment, reconcile account receivables and remittances, address payment issues or other discrepancies
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Perform blocked order operations and credit control activities – working closely with local country team and Head(s) of Finance.
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Perform bank reconciliation and clearing, ensure timely resolution and clean-up of overdue items identified. Update cash position report, manage netting payment and cash forecast.
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Functionally reporting to AGS Center while collaborate closely with Local and Franchise Head(s) of Finance to provide country-level support.
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Ensure proper document management (incl. document reception, sorting, scanning and validation).
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Ensure proper accounting of financial transactions and accounting specific questions are well addressed and solved.
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Ensure the creation and maintenance of adequate I2C & TCM related accounting records to meet the requirements of local legislation and Alcon required standards.
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Resolve General Accounting pertaining to I2C & TCM related issues and disputes, escalate as required or coordinate with various departments.
Compliance
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Ensure all processes, policies and procedures are clearly defined, fully documented, in line with Alcon standards and consistent with best practices as well as aligned with the Global Blueprint (when applicable).
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Ensure compliance with Accounting Manual, Financial Controls Manual and regulatory requirements and implementation in internal guidelines
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Ensure application of agreed Alcon control procedures and actively support to deliver SOX certification
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Promote a strong and control environment and follow up on audit issues and implement correcting measures.
People Management
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Actively support AGS working style by being inclusive, proactive, respectful, and results driven in alignment with Alcon Values and Behaviours.
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Act service oriented to enable service lines to deliver a high-performing organization and drive improvement/standard solutions while cultivating customer service focus culture.
Education:
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University level degree in Business Administration/ Economics/Finance
Languages:
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English proficiency required.
Experience:
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3-5 years of Financial experience, with in-depth functional expertize
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Demonstrated ability to work effectively in a multi-national, matrix organization
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Previous experience in managing Financial Services, close collaboration within I2C, TCM, Finance, Commercial, OTI.
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SAP knowledge
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Experience of managing projects driving performance (e.g. ERP implementation)
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Good people skills
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