Customer Experience Agent [Ireland]


 

Your mission

What can we do for you?


  • 40 hours per week at €11.30 per hour
  • Opportunity to earn €28,650 annum OTE (based on weekly salary and monthly commission for great performance)
  • Full Time - Onsite role
  • Shifts pattern will vary – between 08:00-20:00 Monday-Friday, 09:00-17:30 Saturday
  • Amazing additional incentives potentially worth over €3.5k per year
  • Weekly pay and monthly commission
What is your job role?

As one of our enthusiastic customer solutions advisors, you will be fielding incoming calls from current clients and working towards daily targets and objectives.
We also have additional opportunities for a committed customer service advisors conducting outbound calls to existing customers clients. Customers will look to you for assistance with specific products or services as well as to respond to their inquiries and concerns. Your key competencies will be used to cross- and up-sell!

Your profile

What will your responsibilities be?

  • Be the voice of the business and deliver an exceptional customer experience
  • Up sell and cross sell to all new and existing customers
  • Work as part of a high-performing team with individual and team targets/goals.
  • Full training will be given, so you don’t need to worry about been thrown in at the deep end .To be successful in this role, you must have a passion for exceeding goals and providing a positive experience even in difficult circumstances. You'll also need to be highly motivated, resilient, and thrive on exceeding targets.
  • You should have great communication and listening skills along with the ability to demonstrate FMI’s mission and values

What next?

Click apply now and join our family!
FMI is located close to the city centre and easily accessible via public transport

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About us

FMI is Ireland's leading field management business, with over 25 years of experience working with the country's most recognisable brands. In FMI, our people are the heart of our business, we create experts by encouraging growth, development and advancement within our teams. Our onboarding process will equip you with all the tools necessary to be successful in your career in FMI. Whether you work in our head office in Dublin, or Belfast, in the field, or auditing your local grocery store, representing FMI will be the easiest job of all. We are always looking for new talent. With passion, enthusiasm and excitement at the core of everything we do, you are sure to find exactly what you’ve been looking for in your career with FMI

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