Overview:
This position is responsible for meeting productivity, accuracy, and quality standards for charge and payment entry, AR resolution, and other work related to processing and resolving medical and surgical claims. The ideal biller has an ability to learn and follow established workflows and can approach projects with an analytical mindset. Attention to detail, a collaborative nature, and strong time management skills are a must. The right candidate has a passion for for the business of healthcare.
NVISION® Eye Centers is the leading ophthalmology partner comprised of the nation’s leading providers of ophthalmic physician services. Based in Aliso Viejo, California, the Company operates over 50 locations (clinics and ASCs). We strive to delight our patients by providing unrivaled care and service that exceeds their expectations. We are The Eye Doctors’ #1 Choice®.
This position is responsible for meeting productivity, accuracy, and quality standards for charge and payment entry, AR resolution, and other work related to processing and resolving medical and surgical claims. The ideal biller has an ability to learn and follow established workflows and can approach projects with an analytical mindset. Attention to detail, a collaborative nature, and strong time management skills are a must. The right candidate has a passion for for the business of healthcare.
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Responsibilities:- Patient statement review and processing
- Patient relations: Inbound and outbound phone calls to patients and payers, providing exceptional customer service
- Properly routing escalations and following-through on open issues until achieving resolution
- Accurate preparation and cash-handling for bank deposit batches
- AR follow-up, actively working unpaid/underpaid claims, identifying root causes and taking appropriate next steps
- Accurate payment and transaction posting for paper and electronic remits, including credits, refunds, recoups and withholds in accordance with guidelines and policies
- Insurance verification and processing of authorizations
- Achieve goals set forth by department and leadership regarding error-free work, productivity, processes and compliance
- Assist in any other areas as needed
- Experience in Billing/Collections for single-specialty Ambulatory Surgery Center
- Intermediate-level experience with Microsoft Office, Word and Excel
- High School Diploma or Equivalent
- Knowledge of Vision Software preferable
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