Farnham Estate is a truly captivating leisure destination set on a beautiful 1,300-acre country estate on the outskirts of Cavan Town, Farnham Estate boasting 158 sumptuous bedrooms and is one of Ireland’s most popular Spa & Golf destinations with a superb reputation for being a genuine ‘retreat to nature’.
Recognised as an industry torchbearer Farnham Estate welcomes innovative thinking, bold ideas and insights garnered from your own experiences. We encourage and support our team members in pro-actively bringing our brand principles to daily life. If this sounds like a place where you could shine, we would love to talk to you.
The Reservations Supervisor supports the Revenue Manager with the day-to-day running of the department, ensuring that work is carried out accurately, effectively and on time. Leading, motivating, and coordinating a team of reservations agents is an integral part of the role as well as facilitating smooth and effective communication.
Skills & Experience
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This role requires previous experience in a similar role, maturity and professionalism as the Reservations Supervisor will be privy to management level conversations and be expected to always set a good example for all the Reservations Agents to follow. In addition, the right candidate will be:- Courteous and focused on providing a consistently high standard of customer service
- Standards driven and detail-orientated
- Can multi-task in fast-paced environments
- Have experience using Opera PMS, or similar reservations systems
- Have a good command of the English language, both spoken and written
Key tasks / Responsibilities
- Maintaining in-house reservations systems and standards
• Being knowledgeable of the entire reservations procedures according to brand standards • Reviewing reservations entered daily (rate codes, RML etc.)
- Handling correspondence
- Allocate daily task to Reservations staff
- Responsible for staff training
- Review arrival report daily
- Responsible for implementing of policies and procedures
- Monitor telephone manners and general performance of reservations staff
- Supervise Group Reservations
- Manage the PM accounts
- Ensure active daily communication with Reservations, Reception, Housekeeping and F&B
- Ensure all Statutory Regulations are adhered to
- Control resources, manage the processes and cultivate the understanding of sales throughout the hotel
- Develop and maintain the respect of the staff and management
- Supervise general job performance of reservations staff
- Manage overbooking situations
- Oversee Reservations Manager’s duties in their absence
