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Job Responsibility
- Assist the Executive Housekeeper in ensuring all cleaning standards are met and guest rooms and public areas are cleaned efficiently.
- Oversee, guide, and train housekeeping staff to ensure the best performance and adherence to hotel standards.
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance meet the hotel standards.
- Assist in monitoring and maintaining inventory levels for linens, cleaning supplies, guest amenities, and other housekeeping essentials.
- Address guest complaints and feedback related to cleanliness and housekeeping services promptly and professionally.
- Coordinate with Executive Housekeeper in creating staff work schedules, ensuring adequate coverage during peak times or employee absences.
- Train new staff members and provide continuous training for existing staff on new cleaning techniques, products, and equipment.
- Ensure the housekeeping team follows all safety protocols and uses personal protective equipment as required.
- Assist in managing the department budget by careful planning and utilization of expenses for staffing, laundry, cleaning supplies, and other related expenses.
- Recommend process enhancements to improve efficiency and guest satisfaction.
- Coordinate with other departments like maintenance to ensure rooms and public areas are in perfect condition.
- Generate reports concerning room occupancy, housekeeping efficiency, and issues to senior management.
Job Requirements :
- Diploma or Degree in Hotel Management or a related field.
- Three years of experience in hotel housekeeping, with supervisory experience being a plus.
- Strong organizational and leadership skills.
- Familiarity with cleaning products, tools, and best practices.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Excellent communication and interpersonal skills.
- Proficiency in relevant computer software, including Knowcross and Opera Cloud
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